This agreement is considered a contract between our company (W3Consultation) and your company.
These terms and conditions may change over time, the customer is responsible to check occasionally to update them.
W3Consultation can not be considered as a partner, shareholder or department of the client or the client's business. W3Consultation is considered a service provider running client requests.
The customer decharge W3Consultation of all responsibility for the use of text and images constituting the website and the use of the website.
The design chosen site can be sold to different customers. It is possible to stop the sale of a design through additional charges. Contact us for details.
W3Consultation recommend to work with the most recent version of web broswers as well as operating system. That being said, W3Consultation develop and test Web site on the three (3) latest version of Chrome, Firefox, Internet Explorer, Safari and Opera as well as the two latest Operating System of Microsoft and Apple.
If you pay for a content management system (CMS), you can update your website at any time without our intervention, otherwise, it is necessary to have a plan update and make changes to your site, see the updates packages for price.
Once the product is delivered, you have one week to request changes that don't comply with the original project requirements. At the end of this period, future changes will be charged
We use the text provided by the client as is. Correction (spelling errors, syntax, etc.) is not included. We are not responsible for typographical errors.
The customer is responsible for copyright of the public use of any documents provided for the work.
W3Consultation is not responsible for any options that are provided to the customer by independent third parties.
The customer must provide W3Consultation with images and / or videos of professional quality. Otherwise, W3Consultation is not responsible for the negative image sent by the website.
Additional charges will apply for handling images and videos, such as: color adjustment, contrast adjustment, layout multiple images, editing videos, etc. An evaluation will be provided before work.
The client will be updated on the progress of the project via the customer web portal of our website.
Web Update / Web Maintenance
Our assessments are based on approximate number of hours of work. This number is estimated to the best of our knowledge of your project at the time of evaluation. It is possible that following the development of the project or policy change requested by the customer or his representative, overtime is needed to complete the work. In such an event, the customer will be contacted before further work.
The demand of work must be done in writing via email.
Hours purchased are not refundable and are valid for a period of 12 months. The hours are not transferable from one customer account to another.
The update package and the website development package are distinct.
A period of one day is necessary for updates less than 3 hours.
Updates exceeding 5 hours will be plan with you.
A deposit of 35% of the submission is required to start any project. This amount covers the opening of your document, consultation and booking domain name (if applicable). The balance must be paid when the chosen solution have been delivered? Your satisfaction is guarantee.
In no respect shall W3Consultation incur any liability for any damages, including, but limited to, direct, indirect, special, or consequential damages arising out of, resulting from, or any way connected to the use of the item, whether or not based upon warranty, contract, tort, or otherwise; whether or not injury was sustained by persons or property or otherwise; and whether or not loss was sustained from, or arose out of, the results of, the item, or any services that may be provided by W3Consultation.
The customer is responsible for the management of its disk space of all files that will be stored as well as the content of its databases.
At the end of the project, W3Consultation will submit a backup of all files and databases. The customer may, thereafter, make backup copies of its files and databases as often as desire. W3Consultation will be not required to provide any file backups after the delivery of the project. Any direct or indirect interventions will be billed, including the time our technicians will take in order to repair any damages.
Customer satisfaction is one of the most essential elements of customer retention, customer loyalty, and product repurchase. Thus, it's our number one motivation. We don't build anything without your full satisfaction or approval.
You can contact our web designers to get a prompt and courteous answer to any question or concern you may have.
Depending on the type of site and context, several steps are needed to reach the desired solution. Each of these steps correspond to a specific expertise (usability, information architecture, SEO, web writing, etc..).
A motivated, ambitious and energetic team with the objectif of ensuring a place of trust in the field of web development. With our experience, we are committed to meet all the technological challenges that arise on our way in order to provide the best solution that fits your needs at an affordable price.